Shipping policy

FREE Worldwide Shipping

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will send you the tracking number via email. Please see below for the estimated shipping times to your country/region.

ESTIMATED SHIPPING TIMES:

1. United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 5 to 8 business days.
2. Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and all other countries ~ 10 to 14 business days.
3. Lebanon, Colombia, Dominican Republic, Kuwait, Russia, and South Africa ~ 10 to 14 business days.

IMPORTANT: All estimated shipping times stated are based on normal conditions. However, please note that during peak periods, such as the holiday season, we may experience heavy international shipping volumes, which may cause some delays. Additionally, customs clearance and scanning times may vary depending on the country, which can also affect delivery times.

ORDER PROCESSING TIMES

Please note that order processing time must be added to shipping times to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days. We use it to check your order for quality assurance, packing, print shipping labels, and forward your package to our shipping company for dispatch.

ORDERS THAT ARE UNABLE TO BE DELIVERED

Mermaid Way is not responsible for packages that cannot be delivered due to missing, incomplete, or incorrect shipping information. To avoid issues, please double-check your shipping details before completing your checkout.

If you notice an error in your shipping address, please contact us immediately at support@mermaidway.com

Please note: If your package has already been shipped, we are unable to change the destination address.

Important: Please ensure you provide a valid phone number at checkout. This is essential as the courier may need to contact you during delivery. Mermaid Way is not responsible for failed deliveries due to invalid contact information.

SEPARATE PACKAGES

If you receive a package that seems to be missing items, please do not worry. We ship orders from various international warehouses, including those in the US, Canada, China, and Singapore. Our inventory is distributed over multiple fulfillment centers worldwide to ensure that you receive your order as quickly as possible. Therefore, orders containing multiple items may be shipped individually. If you do not receive all of your purchases within 4 weeks, please email us at support@mermaidway.com

so we can investigate your shipment, and we will take care of it immediately.

ORDER TRACKING

Once your order ships out and our database is updated with your online tracking number, we'll send you an email with the online tracking information. If 6 business days have passed and you still have not received your tracking number, email us at support@mermaidway.com, and we'll check it out for you immediately.

COUNTRY RESTRICTIONS

We reserve the right to cancel any order containing a shipping address within a country we do not ship to. 

LOST PARCELS

Mermaid Way is not responsible for lost or stolen packages or for packages that are delayed in transit. In the rare event that a package never reaches you after 90 days, we can no longer trace the package in our tracking system. In this case, you will need to obtain proof from your local post office stating that you have not received any packages from our sending address within that period. Once you provide us with this proof, we will ship another package to you as soon as possible.

DELIVERED BUT NOT DELIVERED

If the tracking information indicates that your order has been delivered to your address, but you have not received it, please contact the shipping carrier for more information. We are not responsible for packages that are marked as delivered but not received by the customer.

If a package is returned by the post office or shipping carrier, it may be destroyed or become an unregistered package during the return process. Since no one is paying for the return, the package may be lost or destroyed by customs.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• International USPS: 1-800-222-1811

Mermaid Way is not responsible for:

• Delays with US Postal Service shipping
• International Duties or Customs Charges
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following link: USPS Claims Support.