Help Center

We ship your orders from various international warehouses located in the US, Canada, China, and Singapore. Our inventory is distributed across multiple fulfillment centers worldwide to ensure faster delivery of your orders. Consequently, orders containing multiple items may be shipped individually. It's possible that you may receive one item before the next. Therefore, there's no need to worry if you don't receive all of your items simultaneously, as the others are on their way. Should you not receive your complete purchase within 8 weeks, please contact us, and we will investigate your shipment.

Yes, we offer shipping to most countries worldwide. Enjoy free shipping for orders over $150.

Please allow 3-5 business days for processing your order. After this period, your order will be ready to ship. Shipping typically takes 8-12 business days for the US and 15-25 business days for international destinations, depending on your location.

We will send you a tracking number when your order ships.

To track your order, please visit: https://mermaidway.com/apps/parcelpanel and enter the tracking number provided or your order number and email.

If there's an issue with your order, please contact our Support Team. Be sure to include your order number and a brief explanation of the problem.